Fixing the issue: Cannot find E-discovery arbitration mailbox with name=$name

Share this:

In Today’s post we are going over an error where the Exchange Server 2013 installation returns these following error messages:

  • Cannot find E-discovery arbitration mailbox with name=$name
  • Skipping creating Discovery Arbitration mailbox beause of insufficient permissions

In the current scenario I was adding the first Exchange Server 2013 SP1 to an existent Exchange Server 2010 organization. The error message with the errors above is shown in the figure below.

image

The root cause was that the Arbitration Mailboxes in my Exchange Server 2010 weren’t available, and we can check this out by running the following cmdlet in Exchange Server 2010 Management Shell.

Get-Mailbox –Arbitration | Select Name,Database

image

The first step is to reallocate any disconnected mailboxes (those ones that are shown in yellow are corrupted and they don’t have a valid Mailbox Database assigned to them) to a valid Mailbox Database, and we can do that using the following cmdlet:

Set-Mailbox ‘<Mailbox>’ –Database <Database-in-Exchange-Server-2010> –Arbitration

image

After fixing any corrupted arbitration mailbox on Exchange Server 2010, we can run the following cmdlet and the results should be similar to the Figure below.

Get-Mailbox –Arbitration | Select Name,Database

image

How to continue the installation process?

Just hit setup.exe again, and the following image will be displayed, where the setup process informs that an incomplete installation was found and it will try to complete this time. Click next.

image

Here we go.. the installation will run fewer steps (usually are 15 steps however the failure shown in the first page was at the stage 11), so we have only 5 steps to go. If there is any other issues the installation process will be completed and you will have a new Exchange Server 2013 SP1 ready in your environment in a few minutes.

image

Written by Anderson Patricio

Anderson Patricio

Anderson Patricio is a Canadian MVP in Cloud and Datacenter Management, and Office Server and Services, besides the Microsoft Award he also holds a Solutions Master (MCSM) in Exchange and several other certifications. Anderson has been contributing to the Microsoft Community with articles, tutorials, blog posts, twitter, forums and book reviews. He is a regular contributor here at ITPROCentral.com, MSExchange.org, Techgenix.com and Anderson Patricio.org (Portuguese).

Related Post

451 4.7.0 Temporary server error. Please try again... In some small scenarios the administrator install an Exchange Server with two network adapters where one of them is facing the internet and the incomi...
How to … avoid Outlook Certificate issues when add... When adding a new Exchange server to the organization the administrator may receive some complaining  from the Service Desk where end-users are receiv...
Exchange Server 2013 CU3 Available for download Hello there! Microsoft Exchange Team has just released the Exchange Server 2013 CU3. Cumulative Update 3 for Exchange Server 2013 resolves issues th...
How to create a DAG in Exchange Server 2013 SP1 wi... In this Tutorial we are going to use a new feature introduced in Exchange Server 2013 SP1 which is the capability to create a DAG object without an AA...