Quarantine messages in Exchange Online Protection (EOP) from the end-user perspective

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In this Tutorial we are going to check the required steps for an end-user to check its quarantine messages in EOP.  In some customers, I see the Service Desk Team waiting on the mail administrators to see if a message for a specific user is stuck on the quarantine, however they have the ability to check and perform the initial analysis by using the end-user credentials.

Solution


Several companies do not allow the end-users to receive Quarantine Messages, but if they have ADFS or Password Synchronization, this Tutorial will work like a charm.

The first step for the end-user is to go to the https://admin.protection.outlook.com/quarantine page, after authenticating the quarantine page will be similar to the one listed bellow.

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If you click on the first button (Message Details) the end-user can see the message itself and two options: release and release and report as false positive.

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On the right-side, after selecting any given message we can check the header of the message.

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Also, check the message (having option to see in Plain View and HTML View).

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Written by Anderson Patricio

Anderson Patricio

Anderson Patricio is a Canadian MVP in Cloud and Datacenter Management, and Office Server and Services, besides the Microsoft Award he also holds a Solutions Master (MCSM) in Exchange and several other certifications. Anderson has been contributing to the Microsoft Community with articles, tutorials, blog posts, twitter, forums and book reviews. He is a regular contributor here at ITPROCentral.com, MSExchange.org, Techgenix.com and Anderson Patricio.org (Portuguese).

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