Quarantine messages in Exchange Online Protection (EOP) from the end-user perspective

Share this:

In this Tutorial we are going to check the required steps for an end-user to check its quarantine messages in EOP.  In some customers, I see the Service Desk Team waiting on the mail administrators to see if a message for a specific user is stuck on the quarantine, however they have the ability to check and perform the initial analysis by using the end-user credentials.

Solution


Several companies do not allow the end-users to receive Quarantine Messages, but if they have ADFS or Password Synchronization, this Tutorial will work like a charm.

The first step for the end-user is to go to the https://admin.protection.outlook.com/quarantine page, after authenticating the quarantine page will be similar to the one listed bellow.

image

 

If you click on the first button (Message Details) the end-user can see the message itself and two options: release and release and report as false positive.

image

On the right-side, after selecting any given message we can check the header of the message.

image

Also, check the message (having option to see in Plain View and HTML View).

image

Written by Anderson Patricio

Anderson Patricio

Anderson Patricio is a Canadian MVP in Cloud and Datacenter Management, and Office Server and Services, besides the Microsoft Award he also holds a Solutions Master (MCSM) in Exchange and several other certifications. Anderson has been contributing to the Microsoft Community with articles, tutorials, blog posts, twitter, forums and book reviews. He is a regular contributor here at ITPROCentral.com, MSExchange.org, Techgenix.com and Anderson Patricio.org (Portuguese).

Related Post

Information Protection for Office 365 Poster Microsoft Office 365 team released a new update of the Information Protection poster for Office 365. Here are some of the updates: Enterprise Mobilit...
Adding an endpoint on Office 365 Exchange data mig... There is an easy assistant under Setup / Data migration when using Office 365 Admin Center. In this Tutorial, we are going over the process to configu...
Removing a domain in Office 365 using PowerShell Removing a domain in Office365/EOP requires that all accounts that are associated to that domain to be transferred to a valid domain, and the administ...
Removing a Mailbox from Quarantine in Exchange Ser... In this Tutorial we are going over the process to find out which mailboxes are being quarantined and remove them from that state using a new cmdlet in...