Why it is taking so long to receive a message in my Exchange Server?

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In several occasions I have the customers saying, it is taking too long to receive a message, and more often when it was a new Exchange Server being deployed. In this Tutorial, we are going over a couple of steps that can shed some light on the process and identify where the delay may be located.


We could check Message Tracking, Receive connectors logs and a lot of stuff, and depending of the case that is the right away to do, however, in this Tutorial we are going to use EXRCA.com to analyze the Internet Headers of a message.

Getting the Internet Headers…

You can retrieve the Internet Headers using Outlook Web App, Outlook and virtually using any mail (web or application). In this case, we are using Outlook 2013, let’s double click on any given message, and then click on File, and then Properties.


Select the entire content of Internet Headers section, and copy it.


Using EXRCA…

Now that you have the Internet Headers, open any browser and go to http://exrca.com , click on Message Analyzer tab, and paste the Internet Headers, and finally click on  Analyze Headers.


There is a lot of stuff that we can gather from an Internet Header, such as SPF, servers involved in the process, SMTP information, and so forth. In this specific case of my customer the message was stuck on the sender side (in this case Yahoo!) for almost 3 minutes, and that was the reason why he wasn’t getting the message right way.


Getting Internet Headers from the end-users..

In some cases we are over the phone or not even close of the issue that the user is reporting. If we want the Internet Headers of the message, we need to instruct the end user to copy the message from his/her mailbox, as shown in the figure below.


Then, create a new message and paste the original message as attachment. By doing that we preserve the Internet Headers of the original message and we will be able to analyse further that issue. If they try to forward or reply, the content of the message will be there, but not the original Internet Header. Keep that in mind when troubleshooting with remote users.



Neste Tutorial mostramos como utilizar os cabeçalhos da menagem para verificar o número de servidores que a mensagem utilizou até chegar ao destinatário e o tempo, no entanto a ferramenta oferece diversas informações, tais como SPF, nível de spam para EOP e etc.

Written by Anderson Patricio

Anderson Patricio is a Canadian Exchange Server MVP and MCSM (Solutions Master) and he contributes to the Microsoft Community with articles, tutorials, blog posts, forums and book reviews. He is a regular contributor at MSExchange.org, ITPROCentral.com and AndersonPatricio.org (Portuguese).